Reviews of United Polaris Business Class Rio to Houston

Review of United flying Houston → Rio De Janeiro in Business organisation

Have-off 28 Jun sixteen, x:00

Arrival at 28 Jun 16, 22:00

#36 out of 65 Airlines A minimum of 10 flying-reports within the past ii years is required to appear in the rankings. 351 reviews

I oasis't posted in a while as I've been trying to post more on Instagram (@lynknick) in parallel with my reports on this site.

This feel was the epitome of dealing with United Airlines. The flight was scheduled to depart at 9:25 PM, and so delayed multiple times till midnight, then United decided to put off departure till x:00 AM the next morning and put all the passengers in the Marriott for the night. Hundreds of people checking in at the Marriott in the middle of the nighttime was a zoo, simply at least I got a room. The manager told some of the states that United will sometimes distribute Marriott hotel vouchers knowing that there aren't any available rooms. I wouldn't put something like that by United. They've certainly done worse.

I understand that maintenance bug happen and making these complicated machines operate safely is hard, but what bothers me about situations like this is the lack of transparency. Why can't they only tell the passengers what's really going on and what'southward being done to rectify the trouble? I recall United mistakenly thinks they're being clever past keeping passengers in the dark, that peradventure passengers are happier with less information. The worst role of this delay was that it cost me a total mean solar day of my holiday every bit I'd be arriving late at dark rather than early in the forenoon.

At present that my rant's out of the manner, hither are some photos of the lounge. It was a standard domestic United states of america lounge. There was soup and assorted carbs available, only non much to make a real meal out of.

Some photos from the delay saga. Despite the headaches from United, my room at the Marriott was pretty nice and had a decent view of the airport. The distribution of hotel vouchers was painfully wearisome, and this was in the lounge. I tin can't imagine how barbarous things were at the Customer Service desk out in the terminal. It was almost similar United had never encountered a situation similar this earlier. I guy asked for cab fare back to his house because he had four kids have care of. Kickoff, the adult female had to check and run into if they were allowed to cover someone's cab fare in lieu of a hotel room. Later learning that yes - that's normal - she didn't even know how to do it.

Boarding the next forenoon

I tried to snap every bit many photos of the business cabin as I could before information technology filled up with passengers.

The amenity kit actually was pretty cool. This flight was last summer so they made it Olympic themed. My only gripe is that the container isn't very reusable for anything.

The food wasn't bad (except for the dirty fork). I'd peg it as average for a business class meal on a United states of america airline. Funny how one guy ordered his meal to be served at a different time and this was a big ordeal for the coiffure. On Qatar that's standard operating procedure - you can eat any you lot want, whenever you want it.

The IFE was decent and had a pretty skilful option. I watched at to the lowest degree v episodes of Workaholics.

Some shots of the seat in bed mode

Breakfast

Finally arrived at GIG

I spent a day in Rio before me and the friend I was visiting headed to Curitiba, where he was living at the time.

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Verdict

Motel seven.0

Cabin crew 6.0

Entertainment/wifi 6.5

Repast/catering 5.v

Continental Airlines Presidents Club - East

v.4 / 10

Comfort half-dozen.0

Repast/catering 5.0

Entertainment/wifi 5.0

Services v.v

Efficiency 7.0

Admission five.0

Services half-dozen.0

Cleanliness seven.five

Rio De Janeiro - GIG

3.4 / 10

Efficiency 3.5

Access 2.0

Services 3.5

Cleanliness 4.5

Determination

I shouldn't have permit more than a yr pass before posting this review, simply this hard production on United concern class will be around for years to come. Fifty-fifty though United has over-marketed its Polaris seats, less than 10% of the widebody fleet really has them. Every time I meet Oscar Munoz at a ribbon cut ceremony for a new lounge or a printing event showing off the new seats, I just roll my eyes. The Polaris marketing is essentially a bait-and-switch. Flights on aircraft with two-4-2 business class cabins still show as Polaris on the United website! Too, United has serious operational problems (similar I experienced on this flight) that he has no interest in spending his time on. For instance, bated from the maintenance effect itself, why did distributing the hotel vouchers accept so long? Distributing a hotel voucher is something they could push button through their app to all the passengers immediately. Instead, he has United spending fourth dimension and money on sexy marketing campaigns for a product that barely exists.

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Source: https://flight-report.com/en/report/27624/United-UA129-Houston-IAH-Rio-De-Janeiro-GIG